Trial Phase

trial preparation

The below information and questions will help you to get started and familiarized with the store’s day-to-day procedures.

You are required to read and complete the required sections before your trial shift. This will prepare you with the awesomeness we look for when recruiting team members.

Avoid simply “cutting and pasting” answers directly from the content. Putting it into your own words allows a deeper understanding of what you are learning.

Good luck!

QUESTION TIME!

Name *

First

Last

1) In your own words, why is greeting every customer that walks through the door so important? *

2) When greeting customers, you say -”_____________________” or “_____________________?” *

3) How many steps are there in the greeting phase, and what are these steps? *

4) Your Team Leader has asked you to tidy a cube. While you are tidying, a customer approaches you and asks for some assistance. Which of the following would do you do? *

Finish tidying the cube and THEN help the customer Tell the customer “Sorry I am too busy to help you” Stop what you are doing and assist the customer, and once the customer is satisfied, return to tidying the cube Ignore the customer completely because you are busy

5) What is an example of a silent cue and what can you do with this information? *

6) Give a real life of example of you how have built rapport with someone using one of the ten steps listed described earlier. *

7) What are two examples of body language that a customer may use to signal they need assistance ? *

8) What would you do if a customer requested for a product that was coming soon? *

9) What would you do if a customer requested for a product and there was a chance another store had it? *

10) What is the difference between complementary selling and creating an impulse purchase? *

11) What might you say when a customer purchases a portable speaker? (Hint look at Complementary Selling for examples) *

12) Products fall from a cube and accidentally bumps a customer - would you write an incident report? If so, which type of report would you use? *

13) What is the maximum number of days in which an incident should be reported? *

14) You notice clothing merchandise coming out of a cube and touching the ground - would you classify this is a potential hazard? Why or why not? *

15) What would you do if you saw a customer drop a drink on the ground and why?  *

Submit

trial preparation

QUESTION TIME!

COMPANY